Return policy – via the Furgonetka system

If the product you ordered isn’t quite right, you can easily return it. Simply visit our returns page, available at https://proficafe.pl/ returns

Select the products to return You can return all products or just some of them; you have 14 days to do so.

Enter the delivery details Pack the products into a parcel, select a delivery option and pay for the return postage.

You send the parcel back You hand the return parcel to a courier or take it to your chosen drop-off point.

You receive a refund You will receive a refund within 14 days, and you will be notified by email.

For retail orders, please enclose the receipt with the parcel or send a copy (scan/photo) to the email address sklep@profi-cafe.pl  For orders with a VAT invoice, simply provide the invoice number.

Right to withdraw from the contract

You have the right to withdraw from the contract without giving any reason within 14 days of receiving the goods. Please note, however, that if you have used the goods in a manner exceeding what is necessary to check their nature, characteristics and functioning – as you might do in a high street shop – we may reduce the refund amount by the value by which the goods have diminished in value. To exercise your right to withdraw from the contract, please inform us of your decision within 14 days of the date on which you, or a third party other than the carrier and designated by you, physically received the purchased goods. We consider registering a return on our returns page to be an unambiguous declaration (and we recommend this method). If you prefer, you may send your notice of withdrawal by email to sklep@profi-cafe.pl or by post to:

The Buyer is not entitled to the right of withdrawal in the cases specified in detail in Article 38(1) of the Act of 30 May 2014 on consumer rights.

Refunds

If you cancel the order, we will refund the amount you paid for the merchandise and the cost of the cheapest shipping method available through our store. If you selected a more expensive shipping method, the difference in cost is non-refundable. The refund will be issued within 14 days of our receipt of your cancellation notice.

We reserve the right to withhold the refund until we receive the returned goods or you provide proof of their return. If you choose to return items via our website’s return portal, the proof of shipment for the returned goods will be the return shipment status, which we will receive automatically upon submission of the return request. The refund will be processed using the same payment method as the original transaction, unless you agree to an alternative arrangement.

The Buyer is liable for any reduction in the value of the returned products resulting from their use beyond what is necessary to determine the nature, characteristics, and functioning of the products. We reserve the right to seek compensation from the Buyer in this regard, to the extent permitted by applicable law.

Return of goods

Returned items must be sent back or handed over to our shop without delay, and in any event no later than 14 days from the date on which you informed us of your withdrawal from the contract. We consider the deadline to have been met if the item is posted before the 14-day period expires.
The cost of returning the goods to our shop is borne by the person returning them.

Returned items should be sent to the following address:
Profi-Cafe F.H.U.
Jana Pawła II 8
62-031 Luboń